SHIPPING METHOD
We deliver our products by courier to ensure that your package will arrive safe and sound. Because of this, there needs to be a person present at your specified delivery address during standard business hours to receive and sign for the goods.
Alternatively, at the time of placing your order, you can give permission for the courier to leave the package at your front door, side gate, back porch etc… if no one is home at the time of delivery. Please do not list a PO Box, as couriers can only deliver to a physical address.
If the address is unattended at the time of delivery the courier will simply leave a note card which you can use to either arrange a pick-up from their closest depot, or organise a redelivery of the item (charges may apply and are paid directly to the courier company).
SHIPPING TIMEFRAMES
We aim to dispatch all items within 4 business days of an order being placed, and delivery itself should take anywhere between 1 – 6 business days depending on where you are having it sent. Once dispatched, you’ll receive an email with a tracking number so that you can track the whereabouts of your parcel online via our courier company’s website.
As a guide, shipping times to Australian metro cities are generally as follows:
- Metro Melbourne, Sydney and Adelaide: 1 – 2 business days
- Metro Brisbane and Canberra: 2 – 3 business days
- Metro Hobart: 2 – 4 business days
- Metro Perth: 5 – 6 business days
Please note that the above timeframes are our courier’s estimates only, and delivery times may vary during busy periods.
SHIPPING COST
Please enter your postcode into the postage calculator above to find out what the delivery charge for this item would be, based on the quantity that you’ve selected. Remember, for all homewares orders over $99, shipping is free of charge! Also, Melbournians can enjoy capped price shipping of $65 on all orders to metro Melbourne.
For more information regarding shipping, please see our Shipping page or our shipping FAQs
Our furniture items are designed and manufactured to ensure the highest standards of quality and performance, and all come with a 2 year limited warranty against defects due to faulty materials or workmanship. Conditions apply and full details of our product warranty can be found here.
Our homeware items that we source from Australian wholesalers carry the supplier’s 1 year manufacturer warranty.
If you have any problems at all with an item that you’ve purchased from us, please send an email to info@thedesignedit.com.au and we’ll take care of it for you.
